Dear Austin Retina patients and family,
We hope this communication finds you safe in the comfort of your home enjoying those you love during the current COVID-19 pandemic. To those who have loved ones affected by this pandemic, we hold you and yours in our thoughts. The potential spread of the virus reminds us how connected we are to one another. Those connections will hopefully inspire each of us to be our better selves during this trying time. We, at Austin Retina, are laser focused on continuing our delivery of compassionate and friendly care.
This communication is to reassure you that we are taking recommended precautions to make our office environment safe for you on your visit. We have initiated several directives that will serve to reduce your risks. From rescheduling some patients to changing our protocols, we are proactively preparing.
We consider our delivery of healthcare a collaboration between you and the Austin Retina Team. To that end we appreciate your patience during this unprecedented time. Our staff is busy making changes in the way we work to reduce everyone’s risk of exposure.
As a result of the state of emergency, you might be receiving a telephone call from our office to reschedule a visit or to discuss your current visual symptoms to determine when you should be seen. Furthermore, the procedures at check in may be a little different as well. The staff may be wearing masks to protect everyone from passing germs among other safe guards.
We are constantly monitoring the COVID-19 guidelines and will be making changes as we deem appropriate to ensure your timely care. If need be, you might be receiving messages from our leadership team regarding new strategies to navigate the COVID-19 pandemic.
Your vision remains of paramount importance to us so rest assured, we will continue to deliver excellence in retina care through this crisis.
On behalf of the doctors of Austin Retina, we remain at your service,
Jose Agustin Martinez, M.D.
Stephanie Collins Mangham, MBA
Chief Operating Officer